Return and exchange policy
Return and exchange instructions
| Online Shopping
- Please make sure to check the product for any defects, damages, or wrong items within 24 hours after receiving it.
- Please record and take photos of the unboxing process.
- If you request a return or exchange due to defective, damaged, or wrong items within the inspection period, please protect your rights by notifying us by email within the hesitation period (within 7 days), and send the photos of the defective or wrong items to our LINE:@040bqbvs or contact our customer service email service@plantform.com.tw as soon as possible.
- After completing the online return or exchange application, please prepare the product with the complete packaging box, purchase invoice, etc., and our customer service staff will arrange the product pick-up time with you. After we receive the product and confirm that it is intact and has no traces of use, we will arrange the follow-up exchange or refund matters.
- The 7-day inspection period of the order is only for one-time return or exchange service.
The following situations, Plantform cannot provide return or exchange service:
- No returns or exchanges will be accepted after 3 days of receiving the product.
- Slight unevenness of the paint is a normal phenomenon, and please accept it before placing an order again. Thank you.
- The product may have slight differences (color, size, etc.) from the actual product due to the shooting angle or screen settings. We cannot accept returns or exchanges for this reason.
